Monday, August 26, 2013

Social Media in the Healthcare Industry

Most people use social media to connect with friends, share photos, experiences and news. Some of those experiences now include a visit to the doctor’s office. People can converse about a quick and easy trip to the hospital, share before and after photos, or complain about a costly procedure.
Hospitals are becoming more aware of this and are trying to capitalize on feedback from social media. As hospitals look to parents via questionnaires and surveys to improve healthcare services, parents and patients become virtual advisers online; leaving healthcare professionals to “cast a wider net” to capture feedback.

This article highlights the exact idea which Interstack surrounds itself. We help businesses in the healthcare industry monitor social media and capture feedback via smartphones.  Share Your Experience, our customized comment cards, have helped our customers leave feedback from any location, via email or anonymously, in order to leave an honest response about their experience. This data is transferred to our repository where we are able to manage vast amounts of feedback, via customized comment cards and social media, and share it with our customers in an organized fashion.

Here you can view a sample comment card we came up with for the healthcare industry, which can be customized for specific locations.

More Hospitals Use Social Media to Gather Feedback from Patients' Families

Hospitals are turning to Facebook,Twitter and other forms of social media to recruit patients and their families as advisers. They are asking parents for input, via questionnaires and surveys, on improvements in care, new services and even new facility names... Continue Reading

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1 comment:

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