Monday, August 3, 2015

What is Metriq Labs?

By Blair Heckel

Hi All,
It’s been a while since we last chatted! This blog is a follow-up to our last blog about our newest solution: Metriq Labs! We wanted to share with you how Metriq Labs is beneficial to your practice, clinic or hospital by decreasing the time to analyze your data, increasing revenue, and increasing overall patient satisfaction.

Increase Data / Decrease Time

Metriq Labs is a one-stop shop for patient and employee reviews. Think about all the employees for a hospital or clinic… Then think about how many reviews there are for each individual doctor and each separate clinic. We help you gather data from various review sites, social media, blogs, comment cards, and other forms of reviews; compiling it into a monthly report that takes less than two minutes to read. With no extra servers, software, or staff needed, Metriq Labs’ automatic analysis will alert you to specific issues that need attention to improve your practice.

Increase Revenue

In the age of information, access to doctor reviews are increasingly made public. As new laws are set in place, payments are received based on perceptions of the services performed. Metriq Labs can give you access to these good (or bad) reviews, with the ability and capacity to improve upon performance or customer service.  We all know that the best way to obtain new customers is from referrals. So, as you increase your performance history, patients will become regulars and tell their friends and family about their great experience.

Increase Patient Satisfaction

Our goal with this solution is ultimately to increase patient satisfaction and quality of care in the healthcare industry. At the top of a doctor’s lists of concerns, quality of care should be of the utmost importance. While word of mouth can spread good experiences to a few people, bad experiences can reach up to 7x that amount. It’s important to leave your patients feeling well taken care of, not just for perception purposes, but also to have awareness about the skill level of your practice.

If you want to learn more about Metriq Labs, go to or contact us at

To download a sample report for Metriq Labs, click here.

Thanks from your Filelytics Team!

Your Filelytics Team

Friday, June 26, 2015

Introducing Metriq Labs!

By Blair Heckel

Hi Everyone!

Today is an exciting day! After months of talking with customers, hard work, and development, we finally get to introduce Interstack’s newest product - Metriq Labs.  It’s a patient satisfaction and review monitoring platform that transforms the complicated world of patient experience feedback into an easily understood satisfaction score and set of actionable insights.
What is Metriq Labs?

Metriq Labs generates patient satisfaction reports each month for Doctors, Clinics, and Hospitals based on public and private patient feedback. Healthcare providers receive performance reports complete with comprehensive insights, real-time alerts to patient experience issues, individual office/doctor performance metrics, and a patient satisfaction score based upon the top medical review sites combined with internal patient feedback.

Smart Patient Feedback Made Easy

Without relevant data about positive and negative patient experiences, physicians and hospitals can’t understand how best to respond to common patient issues. Whether it’s a provider not using a “courtesy knock” before entering, a physician displaying a poor bedside manner, or an unsuccessful surgery, doctors and hospitals do not currently have enough information to know what’s working and what isn’t. Metriq Labs analyzes the text of public reviews and private patient feedback in order to uncover trends and issues inside a practice.

Improving Patient Experience

It’s unfortunately all too common that patients are dissatisfied with their healthcare providers. Metriq Labs enables providers to objectively view the quality of their performance and improve their patient care and services. Metriq Labs’ direct digital patient feedback also allows providers to manage unhappy patients internally rather have those patients begin posting negative reviews on the internet.

The Affordable Care Act, Patient Satisfaction, and Revenue

The Affordable Care Act currently makes a portion of Medicare revenue for hospitals and large physician groups dependent on patient satisfaction reports. In the near future, that program will expand to smaller physician groups. Metriq Labs’ solution acquires, analyzes, and helps improve patient experience in order to exceed quality metrics used in the Value-Based Payment Modifier Program. In addition, this data can be used internally for the increasingly common healthcare compensation plans that integrate patient satisfaction into their frameworks.

Metriq Labs’ Benefits

Metriq Labs objectively measures patient experience at a health care provider through a low cost, pay-as-you-go service with no long-term commitment.
  • Increase quality of care
  • Reduce your risks
  • Attract the right personnel
  • Track performance history & trends
  • Compare results to national and local averages
  • On demand real-time alerts to negative feedback
  • Share or access your results and data instantly
If you want to learn more about Metriq Labs, go to or contact us at

Thanks from your Filelytics Team!

Your Filelytics Team

Thursday, May 14, 2015

Lead Generation Insights

By Blair Heckel

Hi Everyone!

It has been awhile since we last chatted! We over here at Interstack have been quietly working away, creating new products and tweaking our current ones to the likes of our customers.

One of the solutions we have been tweaking is our lead-generation product. We’ve talked about lead-generation in several of our other posts like Social Selling for Lead Generation: Part I, Part II, and Part III.  In the past, we went for it all! Anyone who mentioned X product was considered a lead. Well, that's not entirely accurate and we've learned to scale the solution down a bit through some trial and error. 

As we’ve seen in the social media sphere, people talk about products all the time because it's on their mind or a part of their conversation, but not necessarily what they need for themselves. For example, let’s say someone mentions a certain mobile phone company and they feel their contract with them sucks, but that the competitor is an even worse option. Before, our system would have picked that post up as a lead because "x company sucks".

However, we learned to do a more one-on-one analysis of the text and decipher the content and whether or not this person wants to know more about another type of mobile company. Our technology allows us to carefully curate responses in order to achieve a more personal interaction and genuine response for our clients. This sometimes requires a bit more discussion with our clients, but in the end, we feel we are giving better results for the extra effort.

As we’ve developed our lead-generation capabilities, we’ve found a few of our clients interested in finding discussions outside of just social media and into the broader realm of social reviews and networking. One of the products that we’ve started to develop, and will talk about in an upcoming post uses customer satisfaction scores from top review sites to provide insights and an overview of satisfaction and performance for different industries. We look forward to telling you all about this new product and hope you are as excited about it as we are here at Interstack!

Thanks from your Filelytics Team!

Your Filelytics Team