Monday, August 3, 2015

What is Metriq Labs?

By Blair Heckel

Hi All,
It’s been a while since we last chatted! This blog is a follow-up to our last blog about our newest solution: Metriq Labs! We wanted to share with you how Metriq Labs is beneficial to your practice, clinic or hospital by decreasing the time to analyze your data, increasing revenue, and increasing overall patient satisfaction.

Increase Data / Decrease Time

Metriq Labs is a one-stop shop for patient and employee reviews. Think about all the employees for a hospital or clinic… Then think about how many reviews there are for each individual doctor and each separate clinic. We help you gather data from various review sites, social media, blogs, comment cards, and other forms of reviews; compiling it into a monthly report that takes less than two minutes to read. With no extra servers, software, or staff needed, Metriq Labs’ automatic analysis will alert you to specific issues that need attention to improve your practice.

Increase Revenue

In the age of information, access to doctor reviews are increasingly made public. As new laws are set in place, payments are received based on perceptions of the services performed. Metriq Labs can give you access to these good (or bad) reviews, with the ability and capacity to improve upon performance or customer service.  We all know that the best way to obtain new customers is from referrals. So, as you increase your performance history, patients will become regulars and tell their friends and family about their great experience.

Increase Patient Satisfaction

Our goal with this solution is ultimately to increase patient satisfaction and quality of care in the healthcare industry. At the top of a doctor’s lists of concerns, quality of care should be of the utmost importance. While word of mouth can spread good experiences to a few people, bad experiences can reach up to 7x that amount. It’s important to leave your patients feeling well taken care of, not just for perception purposes, but also to have awareness about the skill level of your practice.

If you want to learn more about Metriq Labs, go to or contact us at

To download a sample report for Metriq Labs, click here.

Thanks from your Filelytics Team!

Your Filelytics Team

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